PoeticMetric is a privacy-first, regulation-compliant and blazingly fast analytics tool.
We value your data, and we are committed to being transparent about the data we collect from you. In order to provide our services, we collect personal data from our customers.
651 N. Broad Street, Suite 206, Middletown, DE, 19702, United States
This Privacy Policy applies to WebGazer, Inc. , that provides a SaaS solution to make business decisions without compromising your visitors' privacy (hereinafter "PoeticMetric").The terms "we", or "our" used in this Policy mean our organization as the context requires.
PoeticMetric respects the privacy of individuals, and is committed to protecting the information of visitors to the website ("Visitors") where PoeticMetric acts as the data controller, and representatives or end users of the entities that register to use the PoeticMetric products and services through the Website ("Customers") where we act as a data processor.
Your data privacy questions and requests should be submitted to the Customers in its capacity as data controllers while you are interacting with the product or services of the Customers.
In order to ensure transparency this privacy policy ("Privacy Policy") governs how we process personal data we collect or receive from or about you including, but not limited to the following use cases:
When you visit our Website
When you create an account and when you log in to our product
When you start monitoring your websites
When we use the personal data of our customers
Providing Customer Support
When you interact with us on our social media profiles and our blog
IP address
browser type and version
operating system
referring URLs
your use of our website, and other clickstream data.
To provide certain features of the Website
To compile aggregate data about site traffic and site interaction so that we can offer improve our product
Legitimate interest (e.g. activity and session logs)
Consent (e.g. newsletter subscription)
Hetzner (Infrastructure provider)
Cloudflare (DNS service provider and security)
MailBluster (Newsletter subscriptions)
PoeticMetric (Cohort analytics)
We retain the personal information for 1 year from the date we collect it from your visit.
Certain Website features may not be available
Cannot compile aggregate data about site traffic and site interaction so that we can offer to improve our product
First name
Last name
Company name
E-mail address
Session information
Usage information
To be able to create an account
To be able to sign in and use the service
To provide you with our services
Hetzner (Infrastructure provider)
Cloudflare (DNS service provider and security)
Fast Mail (E-mail service provider)
Amazon SES (Transactional e-mails)
MailBluster (Newsletter subscriptions)
Stripe (Payment service provider)
Sentry (Error and issue tracking)
We retain the personal information for 10 years from the date we collect it from your signup.
You can not create an account.
You can not log in.
You can not use the service
First name
Last name
Telephone number
E-mail address
Session Information
Usage Information
To allow Customers to monitor their website metrics through PoeticMetric
To provide customers with our services in accordance with our service contract
Hetzner (Infrastructure provider)
Cloudflare (DNS service provider and security)
Fast Mail (Email Server)
Amazon SES (Transactional Emails)
Amazon SMS (SMS Service)
Twilio (Phone Call Alerting)
MailBluster (Newsletter subscriptions)
Stripe (Payment Service Provider)
Sentry (Crash Log Tracking)
Slack (Notification)
Personal information that PoeticMetric processes on behalf of its Customers as a processor is retained for the period of time set forth in the Data Processing Agreement executed between PoeticMetric and its Customers.
Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
Customers can not access their website metrics through PoeticMetric
We can not provide our services in accordance with our service contract
Contact Information
Problem Specifications
Any other information that you provide us (e.g. in the context of product support)
Fast Mail (Email Server)
Sentry (Troubleshooting)
Personal information that PoeticMetric processes on behalf of its Customers as a processor is retained for the period of time set forth in the Data Processing Agreement executed between PoeticMetric and its Customers.
Please note that we may retain it for a longer or shorter period in accordance with data retention laws.
We may also use some other information like session and usage information for fraud prevention and security purposes.
The information inside the log files includes IP addresses, browser type and version, Internet Service Provider, date/timestamp, referring/exit pages, clicked pages and any other information your browser may send to us. We use such information for security purposes and to analyze trends, administer the Website, and gather demographic information.
Personal information that PoeticMetric processes on behalf of its Customers as a processor is retained for the period of time set forth in Data Processing Agreement between PoeticMetric and its Customers, unless PoeticMetric is required to retain the Personal Data for a longer period of time to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
We have implemented commercially-reasonable technical, organizational and security measures designed to protect your personal data. However, please note that we cannot guarantee that the information will not be compromised as a result of unauthorized penetration to our servers.
The personal data collected are being stored on Hetzner in the European Union. We use third party service providers located in the United States pursuant to Standard Contractual Clauses for international transfers. When we transfer personal data outside of EU/EEA, we will obtain contractual commitments from the recipients of data.
In addition to the third parties mentioned above, we may share your personal data as follows: (i) with courts or competent authorities, to comply with applicable laws, regulations and requests of law enforcement; (ii) in case we sell or transfer, or we consider selling or transferring, some or all of our business, shares or assets to a third party; (iii) in the event that we are acquired by, or merged with, a third party entity, or in the event of bankruptcy; (iv) where you have provided your consent to us sharing or transferring your personal data.
We enable you to interact with third party websites, products or services that are not controlled by us ("Third Party Service"). Please be aware that Third Party Services can collect Personal Data from you. Therefore, we encourage you to read the terms and conditions and privacy policies of each Third Party Service.
We conduct due diligence on such third-party service providers prior to sharing your Personal Data with them. We share your Personal Data with such third-party service providers only on a contract basis where such service providers assure that they are and shall be in compliance with the applicable data protection laws.
We reserve the right to remove or add new sub-processors, which shall be notified to you and included in our Data Processing Agreement.
The following rights shall apply to certain individuals (some of which only apply to individuals protected by the GDPR):
You can access the personal data we held about you. This can normally be exercised free of charge, however we reserve the right to charge an appropriate fee where applicable.
You can request that we correct any personal data we hold that is inaccurate.
You can request the deletion of your personal data. Please note that in certain situations we are required to keep your personal data where applicable.
You can object to or request restriction of processing your personal data.
You can request to receive your personal data in a structured, commonly used and machine-readable format, and transmit that data to another controller.
You can object to profiling.
You can withdraw your consent at any time.
You can request certain details of the basis on which your personal data is transferred outside the European Economic Area.
You have a right to lodge a complaint with your local data protection supervisory authority.
When processing your request, we may ask you for additional information to confirm or verify your identity and for security purposes. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive. You can exercise your rights by submitting a request here.
You may delete your account by using the settings section of the website. If you delete your account, any association between your account and personal data we store will no longer be accessible.
We do not offer our products or services for use by children and, therefore, we do not knowingly collect personal data from, and/or about children under the age of 18. If you are under the age of 18, do not provide any personal data to us without the consent of a parent or a legal guardian.
If you have any questions, concerns or complaints or if you wish to exercise your rights, we encourage you to contact us at info@poeticmetric.com.